:root{--navy:#1f4e78;--navy-dark:#163a5c;--ink:#1c2530;--paper:#f6f7f9;--line:#dfe3e8;--red-bg:#ffc7ce;--red-fg:#9c0006;--orange-bg:#ffeb9c;--orange-fg:#9c6500;--green-bg:#c6efce;--green-fg:#006100}*{box-sizing:border-box}body{background:var(--paper);color:var(--ink);margin:0;font-family:Segoe UI,Arial,sans-serif}.shell{max-width:1220px;margin:0 auto;padding:20px 18px 60px}.topbar{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:10px;margin-bottom:18px;display:flex}.brand{color:var(--navy-dark);font-size:19px;font-weight:700}.brand span{color:#667;margin-top:2px;font-size:12.5px;font-weight:400;display:block}nav.tabs{border:1px solid var(--line);background:#fff;border-radius:10px;flex-wrap:wrap;gap:4px;padding:4px;display:flex}nav.tabs button{color:#556;cursor:pointer;background:0 0;border:none;border-radius:7px;padding:8px 13px;font-size:12.5px;font-weight:600}nav.tabs button.active{background:var(--navy);color:#fff}.card{border:1px solid var(--line);border-top:4px solid var(--navy);background:#fff;border-radius:12px;margin-bottom:16px;padding:20px;box-shadow:0 4px 12px #0000000a}.card h2{color:var(--navy-dark);text-transform:uppercase;letter-spacing:.5px;margin:0 0 14px;font-size:14px}.card h3{color:var(--navy-dark);margin:18px 0 8px;font-size:13px}.field{margin-bottom:12px}.field label{color:#334;margin-bottom:5px;font-size:12.5px;font-weight:600;display:block}.field input,.field select,.field textarea{border:1px solid var(--line);border-radius:7px;width:100%;padding:8px 10px;font-family:inherit;font-size:13.5px}.field textarea{resize:vertical;min-height:50px}.hint{color:#889;margin-top:3px;font-size:11.5px}.row2{grid-template-columns:1fr 1fr;gap:12px;display:grid}.row3{grid-template-columns:1fr 1fr 1fr;gap:12px;display:grid}.btn{background:var(--navy);color:#fff;cursor:pointer;border:none;border-radius:8px;padding:9px 18px;font-size:13.5px;font-weight:600;transition:background-color .2s,box-shadow .2s,transform .1s}.btn:hover{background:var(--navy-dark);box-shadow:0 3px 8px #0000001f}.btn:active{transform:translateY(.5px)}.btn:disabled{opacity:.45;cursor:default;box-shadow:none;transform:none}.btn.small{padding:5px 11px;font-size:12px}.btn.danger{background:var(--red-fg)}.btn.danger:hover{background:#820005}.btn.secondary{color:var(--navy-dark);background:#eef1f4}.btn.secondary:hover{background:#dfe3e8}.msg{border-radius:6px;margin-top:9px;padding:8px 10px;font-size:12.5px}.msg.ok{background:var(--green-bg);color:var(--green-fg)}.msg.err{background:var(--red-bg);color:var(--red-fg)}.msg.warn{background:var(--orange-bg);color:var(--orange-fg);flex-wrap:wrap;justify-content:space-between;align-items:center;gap:10px;display:flex}table{border-collapse:collapse;width:100%;font-size:12.5px}th{text-align:left;background:var(--navy);color:#fff;text-transform:uppercase;letter-spacing:.3px;cursor:pointer;-webkit-user-select:none;user-select:none;white-space:nowrap;padding:8px 7px;font-size:11px}th .arrow{opacity:.7;margin-left:3px;font-size:10px}td{border-bottom:1px solid var(--line);vertical-align:top;padding:7px}tr.rowlink{cursor:pointer}tr.rowlink:hover td{background:#fafbfc}.badge{white-space:nowrap;border-radius:20px;padding:2px 8px;font-size:11px;font-weight:700;display:inline-block}.badge.Haute,.badge.Ouvert{background:var(--red-bg);color:var(--red-fg)}.badge.Moyenne{background:var(--orange-bg);color:var(--orange-fg)}.badge.Faible,.badge.Résolu{background:var(--green-bg);color:var(--green-fg)}.badge.EnCours{color:#334;background:#e4e9ee}.badge.sla-overdue{background:var(--red-fg);color:#fff}.badge.sla-warning{background:var(--orange-bg);color:var(--orange-fg)}.badge.sla-normal{background:var(--green-bg);color:var(--green-fg)}.age-cell{align-items:center;gap:8px;display:flex}.age-value{font-variant-numeric:tabular-nums;color:#445;min-width:62px;display:inline-block}table.crm-table td:nth-child(8){white-space:nowrap;min-width:130px}table.crm-table tbody tr:nth-child(2n) td{background:#fbfcfd}table.crm-table tbody tr.rowlink:hover td{background:#eef2f6}select.statut-select{cursor:pointer;appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='10' height='10' viewBox='0 0 10 10'%3E%3Cpath d='M1 3l4 4 4-4' stroke='%23556' stroke-width='1.5' fill='none'/%3E%3C/svg%3E");background-position:right 8px center;background-repeat:no-repeat;border:none;padding:3px 22px 3px 10px;font-size:11.5px;font-weight:700}.filters{flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:12px;display:flex}.filters select,.filters input{border:1px solid var(--line);border-radius:6px;padding:7px 9px;font-size:12.5px}.filters input{flex:1;min-width:160px}.kpis{grid-template-columns:repeat(4,1fr);gap:12px;display:grid}.kpi{border:1px solid var(--line);text-align:center;background:#fff;border-radius:12px;padding:14px;box-shadow:0 2px 6px #00000005}.kpi .num{color:var(--navy-dark);font-size:24px;font-weight:800}.kpi .lbl{color:#667;margin-top:3px;font-size:11px}.kpi.warn .num{color:var(--red-fg)}.breakdown{grid-template-columns:1fr 1fr;gap:16px;margin-top:12px;display:grid}.breakdown-list{border:1px solid var(--line);background:#fff;border-radius:10px;padding:12px;box-shadow:0 2px 6px #00000005}.breakdown-row{border-bottom:1px solid #f0f2f4;justify-content:space-between;padding:5px 0;font-size:12.5px;display:flex}.empty{text-align:center;color:#889;padding:26px;font-size:13.5px}.loading{text-align:center;color:#889;padding:36px}.pager{justify-content:center;align-items:center;gap:8px;margin-top:12px;font-size:12.5px;display:flex}.list-mgr{flex-direction:column;gap:7px;margin-bottom:16px;display:flex}.list-item{background:#f6f7f9;border-radius:7px;justify-content:space-between;align-items:center;padding:6px 11px;font-size:13px;display:flex}.add-row{gap:8px;margin-top:5px;display:flex}.add-row input{border:1px solid var(--line);border-radius:7px;flex:1;padding:7px 9px;font-size:13px}.overlay{z-index:50;background:#14192373;justify-content:center;align-items:center;padding:20px;display:flex;position:fixed;inset:0}.modal{background:#fff;border-radius:12px;width:100%;max-width:420px;padding:20px}.modal.wide{max-width:660px;max-height:85vh;overflow-y:auto}.modal h3{margin:0 0 10px;font-size:15px}.modal p{color:#445;margin:0 0 16px;font-size:13px}.modal-actions{justify-content:flex-end;gap:10px;margin-top:14px;display:flex}.detail-grid{grid-template-columns:1fr 1fr;gap:8px 16px;margin-bottom:14px;font-size:13px;display:grid}.detail-grid .k{color:#778;text-transform:uppercase;font-size:11.5px;font-weight:600}.timeline{border-left:2px solid var(--line);margin:8px 0 16px;padding-left:14px}.timeline-item{margin-bottom:10px;font-size:12.5px}.timeline-item .t-action{color:var(--navy-dark);font-weight:700}.timeline-item .t-date{color:#889;font-size:11px}.note-item{background:#f6f7f9;border-radius:8px;margin-bottom:8px;padding:9px 11px;font-size:12.5px}.note-item .n-meta{color:#889;margin-bottom:3px;font-size:11px}.toast{background:var(--navy-dark);color:#fff;z-index:60;border-radius:8px;max-width:340px;padding:11px 18px;font-size:13px;position:fixed;bottom:20px;right:20px}.toast.err{background:var(--red-fg)}.toast.warn{background:var(--orange-fg)}.tabs-inline{gap:6px;margin-bottom:10px;display:flex}.tabs-inline button{border:1px solid var(--line);cursor:pointer;color:#556;background:#fff;border-radius:7px;padding:6px 12px;font-size:12px;font-weight:600}.tabs-inline button.active{background:var(--navy);color:#fff;border-color:var(--navy)}.modal.wide{border:1px solid var(--line);flex-direction:column;max-width:960px;max-height:90vh;padding:0;display:flex;overflow:hidden;box-shadow:0 10px 30px #00000026}.modal-header{border-bottom:1px solid var(--line);background:#fdfdfe;justify-content:space-between;align-items:center;padding:14px 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var(--line);width:100%;color:var(--navy-dark);cursor:pointer;text-align:left;background:#fafbfc;justify-content:space-between;align-items:center;padding:10px 14px;font-size:12px;font-weight:600;display:flex}.collapsible-header:hover{background:#f0f2f4}.collapsible-content{background:#fff;padding:12px}.collapsible-content.collapsed{display:none}.quick-meta-grid{grid-template-columns:1fr;gap:6px;display:grid}.quick-meta-item{border-bottom:1px dotted var(--line);justify-content:space-between;align-items:center;padding-bottom:4px;font-size:12px;display:flex}.quick-meta-item:last-child{border-bottom:none;padding-bottom:0}.quick-meta-label{color:#667;font-weight:500}.quick-meta-value{color:var(--ink);text-align:right;font-weight:600}.quick-action-panel{background:#f1f4f8;border:1px solid #d0d7de;border-radius:8px;flex-direction:column;gap:8px;padding:12px;display:flex}.quick-action-panel h4{text-transform:uppercase;color:var(--navy-dark);letter-spacing:.5px;border-bottom:1px solid #d0d7de;margin:0;padding-bottom:4px;font-size:11px}.quick-select-row{flex-direction:column;gap:8px;display:flex}.last-activities-container{grid-template-columns:1fr 1fr;gap:12px;display:grid}.last-activity-card{border-left:3px solid var(--navy);border-top:1px solid var(--line);border-right:1px solid var(--line);border-bottom:1px solid var(--line);background:#f8f9fa;border-radius:4px;padding:10px}.last-activity-card.interaction{background:#f4faf4;border-left-color:#006100}.last-activity-title{text-transform:uppercase;color:#556;letter-spacing:.3px;margin-bottom:4px;font-size:11px;font-weight:700}.last-activity-body{color:var(--ink);-webkit-line-clamp:2;-webkit-box-orient:vertical;font-size:12px;line-height:1.4;display:-webkit-box;overflow:hidden}.last-activity-meta{color:#889;margin-top:4px;font-size:10px}.crm-toolbar{border:1px solid var(--line);background:#fafbfc;border-radius:8px;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;margin-bottom:12px;padding:8px 12px;display:flex}.crm-toolbar-left{flex-wrap:wrap;flex:1;align-items:center;gap:14px;display:flex}.crm-toolbar-right{gap:8px;display:flex}.crm-table-container{border:1px solid var(--line);background:#fff;border-radius:8px;margin-top:8px;overflow-x:auto}table.crm-table{border-collapse:collapse;width:100%;font-size:12.5px}table.crm-table th{text-transform:uppercase;letter-spacing:.5px;color:#556;border-bottom:2px solid var(--line);cursor:pointer;-webkit-user-select:none;user-select:none;white-space:nowrap;background:#fafbfc;padding:10px 12px;font-size:11px;font-weight:600}table.crm-table th .arrow{opacity:.7;margin-left:3px;font-size:10px}table.crm-table td{vertical-align:middle;border-bottom:1px solid #f0f2f4;padding:8px 12px}table.crm-table tr.rowlink:hover td{background:#f4f7f9}.creation-layout{grid-template-columns:2fr 1.2fr;gap:16px;display:grid}.bar-container{align-items:center;gap:8px;width:100%;margin-top:4px;display:flex}.bar-bg{background:#eef1f4;border-radius:3px;flex:1;height:6px;overflow:hidden}.bar-fill{background:var(--navy);border-radius:3px;height:100%;transition:width .3s}@media (width<=768px){.modal-body-layout{flex-direction:column;overflow-y:auto}.modal-sidebar{border-right:none;border-bottom:1px solid var(--line);width:100%}.last-activities-container,.creation-layout{grid-template-columns:1fr}}